We are excited that you are considering the House of Ruth Maryland (HRM) for your career plans. Please take a moment to review the job opportunities that are available. All of our positions are posted here as they are made available. To be considered for a position with HRM, you must meet the qualifications outlined for the position, pass a criminal background check, and be able to understand and be sensitive to intimate partner violence and how it impacts victims. You may email or submit your cover letter and resume to:
House of Ruth Maryland
2201 Argonne Drive
Baltimore, MD 21218
Attn: Human Resources
Fax: (410) 889-2130
Your resume will be reviewed by the hiring manager and you may be contacted to schedule an interview.
In some cases, you may not hear from us right away, which may indicate that we do not have a position that would match your skills. However, we will keep your resume on file for six months should something become available.
If you do not get the job you applied for please continue to visit our website as new positions are posted frequently.
Please, no phone calls
Bilingual Group Facilitator – Part-Time
MUST BE FLUENT IN SPANISH AND ENGLISH
The Group Facilitator co-facilitates psycho-educational groups for men referred to the agency’s abuse intervention program. The Facilitator ensures that group work is aligned with the program philosophy and that program participants receive the program’s full curriculum. The Group Facilitator works with the Adelante Familia Coordinator to ensure the goals, objectives, and work effort of the program are consistent with the mission of House of Ruth Maryland and advance the agency and program’s strategic goals and objectives.
* Facilitates group sessions and provides back up coverage as required in accordance with the program’s curriculum and design.
* Communicates with Parole & Probation supervision agents regarding participant progress and status.
* Maintains electronic and paper file documentation for groups and participants in keeping with program standards.
* Addresses issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in the program.
* Collects, handles, and documents fees in accordance with program policy.
* Actively participates in staff meetings and case review sessions.
* Involved in program development activities, including group curriculum design, procedure development and implementation and creation of new program initiatives.
* Bachelor’s degree in human service field.
* Minimum 1 year experience facilitating groups.
* Good written and verbal communication skills in both English and Spanish.
* Client assessment, group work and conflict management skills required.
* Computer literate (MS Word, internet, e-mail).
* Ability to understand intimate partner violence and how it affects the client population.
* Ability to work with people from diverse backgrounds.
* Ability to pass a criminal background check.
* Must be violence free in own life with no charges of violence within a minimum of three years. If applicant has ever been identified as a perpetrator of intimate partner violence the applicant must have successfully completed a certified abuser intervention program.
Community Advocate – Full-Time, Baltimore
The Community Advocate is primarily responsible for providing education and resource advocacy to victims of intimate partner violence placed in temporary shelter through the hoteling program. The Advocate is responsible for welcoming and orienting new residents to the House of Ruth programs available, providing crisis intervention and safety planning, developing an individualized intervention strategy that identifies current support systems and resources, and connecting participants to programs. A key part of the job is to help participants identify the steps needed to return home safely or identify the next best housing plan. Offsite visits are part of the job. This position is also responsible for providing rotating coverage on the 24 hour hotline. Participants in the Hoteling program are all victims of Intimate Partner Violence and have experienced complex traumatic events that shape how they interact with the people around them. The Service Coordinator must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model.
* Provide comprehensive and culturally sensitive coordination of services for a caseload of approximately 20-25 participants referred primarily from the HRM 24 hour hotline and the police lethality assessment program. Work with participants to make introductory contact within 24 hours of receiving case assignment, provide a thorough assessment of needs through a modified bio-psycho-social assessment, identify housing options, create a comprehensive and culturally appropriate service plan with timeline for completion, coordinate with internal and external providers of services, and follow up with participants after exiting the hotel program.
* Assess immediate health and safety needs, make recommendations for action to improve or maintain health and safety. Coordinate a plan for addressing those needs that respects the cultural beliefs of participants.
* Gather and synthesize information on participant from agency sources and from significant recent and current community support systems.
* Work with participants to develop an ECO-Map, clearly identifying support people in the participant’s life and how they might contribute to the participant achieving goals.
* Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving. Educate immigrant participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.
* Maintain paper and electronic case files in keeping with program standards.
* Assist Program Manager and Director in compiling necessary statistical data and narrative for grant reports and applications.
* Coordinate participant’s use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary.
* Arrange for interpretation services as necessary.
* Visit participants in home environments that have been determined to be safe, including temporary hotel placement.
* Participate in Service Coordination Team meetings and make recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program.
* Assist participants in planning for exit from program, including connecting participants with other agency services and outside local resources.
* Provide admissions screening for participants seeking to enter HRM Residential programs and make recommendations for admissions decisions, including placement assistance for Risk One victims who may require emergency shelter.
* Educate residents on community and agency resources and help make connections to said resources. Shares resources with Service Coordination team.
* Provide one on one counseling for participants in crisis and to help participants resolve conflict.
* Distribute material goods in accordance with program procedure such as clothing, bus tokens, and personal hygiene supplies.
* Provide relief and back-up coverage in emergency and urgent situations if required.
* Answer 24 hour hotline as part of rotating team of staffing.
* Bachelor’s degree in human services field or five years’ experience providing counseling, case management, or victim centered advocacy.
* Fluency in Spanish Highly Preferred.
* Excellent oral and written communication skills.
* Knowledge and understanding of intimate partner violence.
* Knowledge of local human services programs/ agencies and housing resources.
* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, and human service providers.
* Demonstrated ability to juggle multiple competing tasks and timelines.
* Clean driving record, current state driver’s license, and reliable personal transportation.
* Must pass Criminal Background Check.
Community Advocate – Part-Time, Prince George’s County
20 hours/week: Monday 3-7pm, Tuesday 10-6pm, Thursday 9-5pm
Fluency in French, Arabic, or Urdu highly preferred
The Community Advocate is primarily responsible for acting as the first contact for the public and incoming program participants at the Brentwood site; evaluating and accepting participants into a community based rapid re-housing program: Safe Homes Strong Communities; welcoming and orienting new residents to the program; providing crisis intervention and safety planning in person and over the phone; and developing an individualized intervention strategy, support system, and connection to programs. In addition, this position is responsible for maintaining good relationships with area landlords and community resources. Home visits are part of the job. This position is key in setting a helpful, welcoming, and informed tone for each individual’s experience with us. The Community Advocate must be comfortable engaging traumatized people in a sensitive manner and must be comfortable working in a Voluntary Services program model. In addition to client support, the Community Advocate is responsible for providing administrative assistance and support to the day to day office operations of the Administrative Building, including answering the Site’s primary phone line and door; entering information into the Agency Client Database, putting together informational packets, scheduling, and handling all aspects of the mail; and distributing material assistance to eligible program participants.
* Provide six months of comprehensive and culturally sensitive coordination of services for a caseload of approximately 5 participants enrolled in the Safe Homes Strong Communities project, assessing needs, creating a comprehensive and culturally appropriate service plan with timeline for completion, coordinating with internal and external providers of services, and providing three months of follow up with participants after closing of case file.
* Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, support network, and problem solving. Educate immigrant participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.
* Works collaboratively with community partners to provide comprehensive and unduplicated services that maximize participant success. Coordinates with program partners to ensure accurate and timely communication and documentation of work.
* Arrange for interpretation services as necessary.
* Visit participants in home environments that have been determined to be safe.
* Provide one on one counseling for participants in crisis and to help participants resolve conflict. Complete intakes for new group clients.
* Assist Site Lead and Director in compiling necessary statistical data and narrative for grant reports and applications.
* Screen and assist program participants, visitors, donors, and vendors for entry into the facility. Enforce visitor confidentiality policy and donation policy.
* Provide visitors, program participants, volunteers and staff with information and resources (i.e., telephone usage, directions, sign-in, etc.) following security and confidentiality procedures.
* Provide a wide range of administrative functions including answering and routing phone calls, sorting and distributing mail, photocopying, faxing, filing, scanning, maintaining program records and administrative files, maintaining inventories and ordering office supplies/ building commodities, ensuring adequate supply of program forms, and running program related errands.
* Troubleshoot office equipment problems, and arranging for and coordinating office equipment repair. Liaison with HRM information technology staff on issues related to software and hardware problems.
* AA degree or HS Diploma and five years front office management experience required
* Fluency in French, Arabic, or Urdu highly preferred
* Excellent written and oral communication skills
* Two years’ experience answering hotline or working in customer service
* High proficiency with computers including Windows, word processing, accurate and efficient use of databases, scheduling software, internet navigation, and social media
* Demonstrated ability to multitask, organize work effort, and problem solve competing tasks and timelines independently
* Knowledge and understanding of Intimate Partner Violence
* Knowledge of local human services programs/ agencies and housing resources
* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors. Particular emphasis on communication over the telephone
* Clean driving record, current state driver’s license, and reliable personal transportation
* Ability to maintain strict confidentiality and maintain good working relationships with all co-workers.
Data Analyst – Full-Time, Baltimore
The position is responsible for assisting with the client database system (ETO) and research efforts through data entry, data maintenance and cleaning, data integrity reviews, reporting/querying, data analysis, staff training and other support as needed.
* Assists Data Systems Manager to maintain integrity of ETO database through data quality review. Maintain records of clients, ensuring accurate and current history, using ETO database software and error checking routines; assist staff with “cleaning” data as needed. Analyzes data for quality, merges duplicates, and provides feedback regarding data quality to program staff.
* Enters client data from internet or other data collection sources.
* Marks client files for reporting and compiles data to complete grant statistical forms to meet established deadlines. Runs established data queries to identify data subsets needed for reporting or program evaluation.
* Analyze data reports to ensure data is accuracy and identify any data inconsistencies within individual reports or general reporting landscape.
* Responds to ad hoc data requests; assists program staff to identify available data supporting reporting needs.
* Assists staff with resolution of data related errors; provides basic ETO and general technology trouble-shooting for all staff.
* Provides support to research grant efforts including administrative support and implementation of data collection procedures and contributes to funder reports.
* Follows and maintains process documentation of activities, services, and query methods and outputs for reports to funders.
* Bachelor’s Degree or equivalent work experience required.
* One year experience using database software.
* Experience with client databases preferred; Efforts to Outcomes software and SAP’s Web Intelligence suite (Business Objects) preferred.
* General proficiency with other computer software programs (MSWord, internet, e-mail, etc.). EXCEL software experience required.
* Ability to analyze and understand database components and structure to create and run queries and to help others define reporting criteria. Ability to analyze and contextualize datasets.
* Familiar with outcomes measurement and basic research methods.
* Ability to provide helpdesk support/technical assistance to database users.
* Must have good verbal and written communication skills; excellent accuracy and attention to detail; understanding and sensitivity to intimate partner violence issues; ability to work with people from different backgrounds.
* Must be a self-starter able to move efficiently through multiple tasks, as well as work with direction, and within a team.
Operations Assistant - Part-Time with Benefits, Baltimore
32 Hrs/Wk. Monday, Tuesday, Thursday and Friday 12pm to 8pm
The Operations Assistant is an essential staff position primarily responsible for non-therapeutic support to women and children living in the shelter and transitioning housing program. They assist with program operations specifically related to the aesthetics of the building. Responsibilities include preparing rooms for occupancy, accepting and distributing donated commodities, monitoring the facility for cleanliness, and identifying and reporting safety hazards.
* Meets with new residents to distribute material goods in accordance with shelter procedure such as, clothing, cleaning supplies and personal hygiene items
* Provides new residents with tour of the facility and distributes assigned room key
* Conducts daily room inspection of bedrooms and apartments to ensure minimum standard of cleanliness is met.
* Provides residents with cleaning supplies including one on one consultation when minimum standards are not met. Initiates a meeting with Residential Services Director if resident is unsuccessful beyond consultation.
* Conducts scheduled cleaning of common areas of shelter following a housekeeping routine designed to ensure that a minimum standard of cleanliness is maintained daily. The routine will include, but is not limited to, dusting, sanitizing bathrooms, vacuuming, mopping floors, removing trash, and cleaning windows and glass doors.
* Removes and disposes of abandoned items left in shelter bedrooms and apartments in preparation for new resident occupancy
* Launders linen as necessary to meet “turnover” demands
* Prepares pre-packaged toiletry and linen supplies to be distributed to new residents at intake
* Receives sorts and distributes donated commodities. Organizes and maintains donations storage areas
* Reports the need for maintenance repairs and safety hazards
* Maintains inventory of cleaning supplies and equipment. Places supply orders with approval of Residential Operations Director
* Assists with food preparation, serving, and clean up as needed
* Completes daily documentation of operations activities through agency software system and paper system
* Monitors building and responds to mechanical emergencies to manage immediate crisis and involve appropriate staff as necessary
* Assists volunteers who perform activities connected to daily operations of the facility
* High school diploma/GED equivalent required.
* 2 years of experience in a client-centered advocacy or residential program and experience with conflict resolution/mediation preferred.
* Effective verbal, listening, and writing skills, with a strong ability to relate to a diverse range of individuals including victims, children, donors, and service providers necessary.
* Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
* Must also have the ability to lift and carry up to 20 pounds.
Operations Supervisor, Full-Time, Baltimore
The Operations Supervisor is responsible for the program’s administrative activities, particularly those associated with documentation of the program application and enrollment process, applicant/participant tracking and reporting, and routine administrative activities.
* Supervise program administrative staff; develop and maintain weekly schedule, adjusting to ensure program coverage. Manage budgeted hours for Administrative Assistants.
* Assist the Program Manager with the day-to-day operation of the Gateway Project, including program coverage, case recording and record keeping, and information system utilization.
* Recruit students and volunteers.
* Ensure the collection and integrity of client/service data.
* Establish collaborations and formal service linkage agreements to increase the number of clients served, and provide more comprehensive services to clients.
* Develop and maintain liaison with agencies referring individuals to the program, as well as with off-site group locations.
* Serves as the liaison between Baltimore City Domestic Violence Docket staff, House of Ruth Maryland programs, and other related systems.
* Answer inquiries from and directs inquiries to the Division of Parole & Probation and other criminal justice professionals.
* Compile and distribute reports to Division of Parole & Probation supervision agents.
* Coordinate the orientation of program volunteers and supervise administrative volunteers.
* Produce, maintain and distribute group schedules, staff contact lists and other information and reference tools.
* Maintain applicant/participant and related victim records using Efforts to Outcomes database system, including opening case files, closing files, and conducting quality checks to ensure accurate and current client information for the Gateway Project.
* Oversee the generation of completion letters and termination letters for Programs Manager to review. Distribute letters after review.
* Take initiative and create systems that improve efficiency and effectiveness of administrative functioning of the program.
* Ensure the collection and integrity of client/service data.
* Assist the Programs Manager in preparing analysis of and reports on critical areas of program operations including program refinements and outcomes.
* In coordination with the Programs Manager, identifies and takes action to address needs for improved program practice and takes initiative in the development of new program initiatives.
* Order and maintain inventory of supplies.
* Assist, on as needed basis, with group sign-in, generating and posting attendance records, collecting fees and issuing receipts.
* Assist with program development special projects.
* Supervisory experience is preferred.
* Minimum of one year experience in office management including record keeping, data entry, and preparing correspondence.
* Computer literate (MS Word, internet, e-mail).
* Good verbal and written communication skills.
* Ability to understand domestic violence and how it affects the client population.
* Knowledge and understanding of dynamics of domestic violence.
* Ability to work with people from diverse backgrounds.
In order to work in the House of Ruth Maryland’s Abuse Intervention Programs, applicants must be violence free in own life with no charges of violence within a minimum of three years. If applicant has ever been identified as a perpetrator of domestic violence, the applicant must have successfully completed a certified abuser intervention program.
The House of Ruth Maryland is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.